Team Leader

Pet Supplies Plus and Wag N Wash are looking for Store Team Leaders that are passionate about people and their pet.

Providing exceptional, neighborly service at every opportunity during your workday, you will:
lead your store team by example and manage daily operations
analyze your store sales results and develop plans to maximize sales, neighbor engagement and productivity. And then inspire your team to help you attain those goals
create a fun, positive environment for your team and your neighbors; and a reputation for neighborly, knowledgeable, trustworthy and petcentric service in your neighborhood

Store Team Leader’s key responsibilities include:

Adhering to operational policies and procedures (animal care, safety, cleanliness and security) that ensure exceptional service is provided to our neighbors
Achieving strong store audit and neighbor engagement scores which promote our brand
Using broad business knowledge to affect store results, including sales (including grooming and services, where applicable), loyalty program membership, and neighbor engagement, while operating within budget
Ensuring weekly work schedules are created to maximize productivity and engagement
Promoting team member engagement and morale by understanding individual motivation and needs, recognizing and rewarding successful performance, and helping them achieve career goals
Maintaining a fully staffed team and leading recruiting and onboarding for all levels in the store
Cultivating a learning culture by providing exceptional onboarding and development opportunities, along with coaching and feedback to team members
Connecting with community organizations to partner on events and marketing opportunities.

Store Team Leader Qualification:

2+ years’ experience leading retail teams
4-year college degree or equivalent work experience
Microsoft Office knowledge is a must, as well as good communication skills
Ability to operate all equipment – including a forklift – to run the store is important, as well as being able to climb ladders, bend, kneel, and lift up to 50 pounds (that cat litter can be heavy!)
Candidates must be able to work flexible schedules, have reliable transportation, must pass a drug and background screening, and be 18 years of age or older.

Why You Should Join Our Team!